Privacy Policy

1. Introduction

Suwan Counsel ("we", "us", "our") is committed to protecting the personal information of those who engage with our services or visit our website. This policy explains what information we collect, how we use it, how long we keep it, and your rights in relation to it.

This policy applies to our website at suwancou.pro and to all legal services provided by Suwan Counsel, 8 Si Phum Road, Mueang, Chiang Mai 50200, Thailand.

If you have questions about anything in this policy, please contact us at [email protected].

2. What Information We Collect

Information you provide directly

• Name and contact details (email, telephone)
• Details of your legal matter, provided during enquiry or consultation
• Documents or information shared in connection with a legal service

Information collected automatically

• Website usage data (pages visited, time on site) via analytics cookies, where consent is given
• Technical data (browser type, device, IP address) collected by standard web server logs

Legal basis for processing

We process personal data on the following bases: (a) performance of a contract, where you have engaged us for legal services; (b) your consent, for cookies and marketing communications; (c) legitimate interest, for website security and service improvement; and (d) compliance with a legal obligation, where required by Thai law.

3. How We Use Your Information

• To provide the legal service you have requested
• To respond to enquiries submitted via our website or by telephone
• To send updates or correspondence relating to your matter
• To maintain accurate records of legal work undertaken (required under professional conduct rules)
• To improve our website and services using aggregated, anonymised usage data

We do not use your personal information for direct marketing without your explicit consent, and we do not sell or rent personal data to third parties.

4. Data Sharing

We share personal information only where necessary:

• Courts and public authorities — where required to conduct legal proceedings on your behalf
• Land offices and government registries — where required for estate administration
• Third-party service providers — such as website hosting providers and analytics services (Google Analytics, where consent is given). These providers act only on our instructions and are contractually bound to protect your data.

We do not transfer personal data internationally except where required by the nature of your legal matter (for example, if correspondence must be sent abroad to a beneficiary).

5. Data Retention

We retain client matter files for a minimum of ten years following the conclusion of a matter, as required under Thai Bar Association professional conduct rules. Website enquiry data not resulting in a legal engagement is retained for twelve months.

Analytics data is retained in aggregated, anonymised form and does not persist at an individual level beyond 26 months.

6. Cookies

Our website uses cookies. Essential cookies are necessary for the website to function and cannot be disabled. Optional cookies (analytics, preference) are used only with your consent, which you can manage via our Cookie Policy page or the banner displayed on your first visit.

7. Data Protection and Security

We take reasonable and appropriate steps to protect personal information from unauthorised access, loss, or misuse. These include:

• Secure email communication for sensitive correspondence
• Access controls limiting who can view client matter information
• Physical security at our office premises
• Secure disposal of paper documents containing personal data

In the event of a data breach that is likely to result in a risk to your rights, we will notify you without undue delay.

8. Your Rights

You have the following rights in respect of your personal information:

• Access — you may request a copy of the personal data we hold about you
• Rectification — you may ask us to correct inaccurate data
• Erasure — you may request deletion of your data, subject to our legal retention obligations
• Restriction — you may ask us to limit processing in certain circumstances
• Portability — you may request your data in a portable format where technically feasible
• Objection — you may object to processing based on legitimate interest
• Withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at [email protected]. We will respond within thirty days.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Children's Privacy

Our services are intended for adults (18 and over). We do not knowingly collect personal data from individuals under 18. If you believe a minor has provided us with personal information, please contact us and we will promptly review and delete it.

11. Changes to This Policy

We may update this policy from time to time to reflect changes in our practice or applicable law. The updated date at the top of this page will reflect when changes were last made. Continued use of our website or services following a change constitutes acceptance of the updated policy.

12. Contact

For questions, requests, or complaints relating to this policy or our use of your personal data, please contact:

Suwan Counsel
8 Si Phum Road, Mueang, Chiang Mai 50200, Thailand
Email: [email protected]
Tel: +66 53 271 905

If you are not satisfied with our response, you may have the right to contact the Personal Data Protection Committee (PDPC) in Thailand, the relevant data protection authority for Thai residents.